Refund Policy
Refund Policy:
Thank you for shopping with Grass Leaf Original Ltd. We strive to ensure customer satisfaction with every purchase. If you’re not entirely satisfied with your order, we’re here to help.
We offer refunds on eligible purchases under the following conditions:
• The request for a refund must be made within 14 days of the purchase date.
• The product or service must not have been used or consumed in full.
• Proof of purchase (receipt or order confirmation) must be provided.
Processing Fee Deduction
All approved refunds will be issued minus any processing fees incurred during the transaction. These processing fees may include, but are not limited to, payment gateway fees, transaction fees, or administrative costs. The amount deducted will typically range between 10%-20% depending on the payment method used.
Non-Refundable Items
Certain types of purchases are not eligible for refunds, including:
• Downloadable digital products or content once accessed or downloaded
• Custom or personalized services already rendered
• Subscription periods already elapsed (in case of memberships or recurring plans)
Refund Process
1. To initiate a refund, please contact us at info@grassleaforiginal.co.uk with your order details.
2. Our team will review your request and notify you of the approval or rejection of your refund.
3. If approved, your refund (minus processing fees) will be processed within 3 business days via the original payment method.
Contact Us
If you have any questions about our refund policy, please reach out to us at:
Email: info@grassleaforiginal.co.uk
Phone (WhatsApp): 07759035183
Instagram: @grassleaforiginalltd
Disclaimer: Under Section 9A of the Misuse of Drugs Act 1974, it is an offense to supply offer to supply any article which may be used or may be adapted to be used for taking illegal drugs, Non of the products sold are for the purpose of drug taking, preparation or cultivation. If we believe that a purchase may be for illegal use we hold the right to cancel the order.
Disclaimer - Seeds: Seeds are sold as Souvenirs Only. Under UK Law and Legislation it is illegal to Germinate/Cultivate Cannabis seeds without a License from the Home Office. GRASS LEAF ORIGINAL LTD Accepts NO Liability for illegal use of seeds. By Ordering & Purchasing you Confirm that you have checked your Local and International Laws and it is safe to do so' and that the responsibility for that decision rests solely upon you.
Disclaimer - CBD
CBD products are not medicines and cannot diagnose, treat or cure diseases. Always consult your own doctor before starting a new dietary program. All CBD products in our Store are THC Free (<0.2%) and are derived from legally regulated industrial hemp strains from trusted EU farms in Switzerland, Italy & Lithuania. We will not take any liability or responsibility should these products be consumed in any way. We do not make any medical claims towards our products healing or curing anyone’s medical conditions in any way on this website, over the phone or in store as this would violate the MHRA codes of practice. We ask you do your own research in to these products as we are by no means medical trained practitioners. We do not claim that this product can cure, treat or diagnose any disease or illness.
Grass Leaf Original Ltd, do not sell any products that violate the United Kingdoms misuse of drugs act 1971.